Name: Google Next 2025
Start: 2025-04-09T09:00:00-04:00
End: 2025-04-11T17:00:00-04:00
Location: Mandalay Bay

Book a demo

GCP+QM

Mar

21st

to

Mar

23rd

Meet with us at

Google Next.

The “why” shouldn’t wait.

Turn complex customer data into clear insights.

Join us in booth 1140 to unlock the secrets of building better digital products faster with Quantum Metric + Google.

Pre-book now to win big.

Complete a pre-booked demo and head home a winner with a

$75 e-gift of your choosing:

Join our customer session.

Taking Gemini to the skies to redefine customer support at United Airlines

Thursday, April 10th 1:30pm PT

Explore how United is using AI to reduce call center handle times by 33%, boosting customer satisfaction and redefining the future of assisted service. In this session, United will share how they are integrating Quantum Metric Felix AI, powered by Gemini Pro, into their digital and contact center strategy. Learn how pairing real-time digital insights with AI-powered conversational servicing empowers United's agents with revolutionary context, leading to more efficient and satisfying customer resolutions.

Mario Ciabarra

CEO, Quantum Metric

Rachael Walker

Managing Director Innovation & Solutions, United Airlines

Join us to discover how Quantum Metric can help you:

• Unlock deeper user-level insights by leveraging BigQuery
• Reduce your teams’ time to insight with generativeAI
• Reimagine the way you optimize pages with heatmaps

Explore more

GenAI: Improving your speed
to insight.

With the world’s first GenAI digital analyst, built on Gemini Pro, you could be summarizing thousands of data points collected on a customer's experience, and get to the quantifiable insight in seconds.

Plus, send session summarizations anywhere, like to call center teams, where specific summaries recap the customer's digital experience in real time. Agents can start conversations with, "I see that you are having some issues booking your flight to Nassau. How can I help?"

Take a product tour

“

”

Quantum Metric data in Google BigQuery has given my team an in-depth understanding of our digital operations and customer behavior, combined with data from multiple sources.

— Ishan Parikh, AVP of Digital Strategy & Analytics
Canadian Tire

Even better together.

Quantum Metric’s BigQuery based infrastructure allows rich experience data to be immediately available, and streamable, powering your key business initiatives.

• Observability - end user experience monitoring as you replatform, rearchitech or migrate to the cloud

• Contact Center - provide Google Dialogflow with business impact quantification, or activate virtual agents engagements based on behavior

• Data Streaming & Visualization - out of the box journey and friction analysis or push data into a purpose-built Looker block

Learn more

Virtual Event: How to Build an Agile Events Program

Relax and relive the moment.

Watch Now

Grab your favorite snack and tune in.

Pro Tip:

First, watch the video to learn how to use this type of them. Then, replace the video by selecting it and clicking on the "Embed Options" tab on the right. Then, simply paste in the direct link to YouTube or Vimeo. Hide this element when you're finished.

If you would rather embed a video or stream from a different service, use the "Livestream - iFrame Block", which can be found hidden in the Layout Tab.

Need more help? Here are some great Help Center articles regarding embed best-practices:

• How do I resize an iFrame?

• What's the difference between iFrame elements and Video elements?

• How do I embed webinars or livestreams using an iFrame element?

• What can I embed using an iframe into Splash?

Grab your favorite snack and tune in.

Pro Tip:

First, watch the video to learn how to use this type of theme. Then, replace the iFrame embed code of the video below by clicking into it and clicking on the "Embed Options" tab on the right. Hide this element when you're finished.

Need more help? Here are some great Help Center articles regarding embed best-practices:

• How do I resize an iFrame?

• What's the difference between iFrame elements and Video elements?

• How do I embed webinars or livestreams using an iFrame element?

• What can I embed using an iframe into Splash?

Agenda

7:00–7:10

All Speakers

Welcome Intro

Hosts will introduce themselves and get you up to speed on the webinar's agenda.

7:10–7:20

Sab Pell, Openform

Opening Remarks

Host Sab Pell will take you through the hot topics and best practices to move forward with.

7:20–7:45

All Speakers

Panel Begins

Open Q&A between guest presenters and attendees.

7:45-8:00

Jet Rodriguez, Righteous, Inc.

Closing Thoughts

Guest speaker Jet Rodriguez will keep us informed on what the future of virtual events will begin to look like.

Your Hosts

Sab Pell

CEO

OPENFORM

+

Frank Sides

VP, Technology

TRUST THE PROCESS, INC.

+

Resource List

01

A Guide to Agile Event Programs that Can Survive Anything

Explore why the most dynamic leaders are building strategies for agile event marketing with a focus on scaling in-person and virtual events that are fast, flexible, and hyper-effective at driving meaningful connections.

Check it out

02

Crisis Mode: Ideas for Managing Events in Challenging Situations

Learn strategies, experiences and lessons learned from top event marketing leaders who have walked through the fire more than once and lived to talk about it.

Register

03

How to Build a Rock Solid Agile Events Program

The old way of doing event marketing—a large, inflexible investment in a small number of tentpole events—doesn't fit into a business world that demands adaptability and speed.

Watch now

04

IRL + URL: How to Blend In-Person and Virtual Events

Blending in-person and virtual experiences to create a hybrid event is one way event marketers can lean into this ever-changing operation, reach new audiences, and discover new growth.

Read the article

Empower your initiatives.

Quantum Metric’s BigQuery based infrastructure allows rich experience data to be immediately available, and streamable, powering your key business initiatives.

• Observability - end user experience monitoring as you replatform, rearchitech or migrate to the cloud
• Contact Center - provide Google Dialogflow with business impact quantification, or activate virtual agents engagements based on behavior

• Data Streaming & Visualization - out of the box journey and friction analysis or push data into a purpose-built Looker block