AÂ new form of self-service.
Learn how to avoid friction and redefine what self-service looks like in the era of generative AI: a more proactive servicing model, supported by bots and agents, that is there when travelers need a helping hand.
The right personalization.
Explore how to set up a conversation orchestration framework to interpret customer signals and guide subsequent interactions seamlessly, including how United tailored them to the customer profile, behavior, current channel, and pain point.
The right partnerships.
See how strategic partnerships help United monitor and harness real-time signals, integrate them directly into the conversational journey, and take action when it matters most.
Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency.
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Learn how Quantum Metric is changing the definition of Digital Analytics here.Â
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Lars is a dedicated advocate for customer experience and business value optimization, collaborating with diverse teams to ensure seamless digital interactions. His expertise in process improvement and strategic management, showcased in his 2021 book "Digital Customer Experience Engineering," reflects his mission to enhance digital value for both enterprises and end users.
