When it comes to improving customer experience, many organizations see investing in customer-facing apps and employee-facing apps as competing priorities. Mike Skoda, Senior Manager of Digital Operations Center at United Airlines, is actively dispelling this idea through further investing in employee-facing tech.
Watch the discussion to learn about the strategies United Airlines uses to optimize their employee-facing apps to ensure associates are best prepared to serve their customers.
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Learn how Quantum Metric is changing the definition of Digital Analytics here.
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Lars is a dedicated advocate for customer experience and business value optimization, collaborating with diverse teams to ensure seamless digital interactions. His expertise in process improvement and strategic management, showcased in his 2021 book "Digital Customer Experience Engineering," reflects his mission to enhance digital value for both enterprises and end users.
