In an era where customer expectations are as dynamic as the digital landscape itself, how can financial services not just keep up but stay ahead?
Canadian Tire Bank and Quantum Metric invite you to a live webinar that bridges today's customer engagement strategies with the futuristic potential of Gen AI. Join Zhen Jiwa, Vice President, Product, Growth & Acquisition at Canadian Tire Bank, and Michael Hanson, Head of Financial Services Business at Quantum Metric, for an insightful discussion on optimizing customer interactions in a rapidly evolving market.
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Quantum Metric is the customer-centered digital analytics platform for today’s leading organizations. Providing a simplified approach to monitor, diagnose and optimize the digital journeys that matter most, the Quantum Metric platform offers in-depth customer understanding, quantified and tied to core business objectives. Today, Quantum Metric captures insights from 40% of the world’s internet users, supporting global brands across every industry to get to the heart of their customer, with greater speed and efficiency.
Learn how Quantum Metric is changing the definition of Digital Analytics here.
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Lars is a dedicated advocate for customer experience and business value optimization, collaborating with diverse teams to ensure seamless digital interactions. His expertise in process improvement and strategic management, showcased in his 2021 book "Digital Customer Experience Engineering," reflects his mission to enhance digital value for both enterprises and end users.
