Personalisation isn’t a one-time effort—it’s a continuous cycle of testing, learning, and refining. But how do you build an effective experimentation framework to support it? Join Monetate and Vueling as they share proven strategies for creating a proactive, feedback-driven approach to personalisation. Learn how to turn customer insights into iterative improvements that drive engagement and results.
With shifting demand and available resources, digital teams at American Airlines have been finding ways to do more with less. How? By enabling internal digital self-service and aligning around customer data. In this session, Sharon Corless, Sr Analyst, Digital Analytics Health and Insights at American Airlines, will discuss how they developed their Quantum Metric adoption strategy with analytics best practices, an alerts program to instill trust, and providing training in performance monitoring.
Connect and network with fellow travel professionals to explore the most significant data trends of 2024. From shifts in booking habits to the push to native apps, this networking session will showcase key findings from the Quantum Metric platform, prompting discussions on real-world applications and effective strategies.
Connect with fellow professionals to explore the most significant data trends of 2024. From shifts in browsing habits to the impact of payment issues, this networking session will showcase key findings from the Quantum Metric platform, prompting discussions on real-world applications and effective strategies.
Tottenham Court Road station is a 30-second walk from our front doors. Exit 4. The next closest stations are Leicester Square station (6 minutes walk), Covent Garden station (10 minutes), and Oxford Circus station (11 minutes walk). The nearest bus stops are Tottenham Court Road (Stop T) and Tottenham Court Road (Stop S) on Earnshaw Street. The nearest car parks are Q-Park Chinatown (6 minutes walk), Q-Park Soho (7 minutes walk), and Q-Park Covent Garden (10 minutes walk).