Understanding "why" things are happening is no longer enough—you need to know the quantified why: the root cause behind the data and its direct impact on your business. Join us for a panel discussion featuring Darren Flynn from Adidas, Darren Baker from Superdrug, and a speaker from Google, as they share their experiences with Quantum Metric in driving actionable insights that move the needle. Each panelist will provide an example from their organisation, highlighting how they streamline decision-making, break down data silos, and prioritise impactful actions—empowering teams to act faster and smarter.
Replatforming doesn’t have to be daunting. Giacomo Monti, Senior Manager of eCommerce Customer Experience at Vans, will share how they approached launching their new eCommerce platform—from planning to go-live. From measuring key areas like the new search functionality, navigation, and PDP templates, this session will focus on the methodology behind their replatforming journey. Giacomo will share the lessons learned, the teams involved, and how Vans set up Quantum Metric to measure the impact of these digital upgrades.
Personalisation isn’t a one-time effort—it’s a continuous cycle of testing, learning, and refining. But how do you build an effective experimentation framework to support it? Join Monetate and Vueling as they share proven strategies for creating a proactive, feedback-driven approach to personalisation. Learn how to turn customer insights into iterative improvements that drive engagement and results.
With shifting demand and available resources, digital teams at American Airlines have been finding ways to do more with less. How? By enabling internal digital self-service and aligning around customer data. In this session, Sharon Corless, Sr Analyst, Digital Analytics Health and Insights at American Airlines, will discuss how they developed their Quantum Metric adoption strategy with analytics best practices, an alerts program to instill trust, and providing training in performance monitoring.
Connect and network with fellow travel professionals to explore the most significant data trends of 2024. From shifts in booking habits to the push to native apps, this networking session will showcase key findings from the Quantum Metric platform, prompting discussions on real-world applications and effective strategies.
Connect with fellow professionals to explore the most significant data trends of 2024. From shifts in browsing habits to the impact of payment issues, this networking session will showcase key findings from the Quantum Metric platform, prompting discussions on real-world applications and effective strategies.
Tottenham Court Road station is a 30-second walk from our front doors. Exit 4. The next closest stations are Leicester Square station (6 minutes walk), Covent Garden station (10 minutes), and Oxford Circus station (11 minutes walk). The nearest bus stops are Tottenham Court Road (Stop T) and Tottenham Court Road (Stop S) on Earnshaw Street. The nearest car parks are Q-Park Chinatown (6 minutes walk), Q-Park Soho (7 minutes walk), and Q-Park Covent Garden (10 minutes walk).